Your Online Member Services

It’s all about you.  

Your Online Member Services boasts a great range of simple and useful features.

Use Online Member Services to check your cover details, calculate how much you’ll get back for a treatment or service, make claims and much more.

You’ll find that by using Online Member Services you can take even more control of, and enjoy greater access to, your health cover, wherever and whenever you like.



With your Online Member Services you can:

Check specific details about your cover

Check the benefits available on your cover and any waiting periods or exclusions that might apply. View your payment history and update your direct debit or direct credit details if necessary.

Calculate how much you’ll get back for a treatment or service with the new benefits calculator

This new feature will allow you to search for a specific treatment and calculate how much you will get back for it. To avoid any surprises it’s always a good idea to do this before seeking treatment.

Submit claims quickly and easily

Allows you to claim your extras benefits online, quickly and easily, and have most claims of up to $300 processed immediately. You can also simply upload a photograph of your receipt to make this even easier.

Know how much you’ve claimed and how much you have left to claim

Helps you to keep track of your claims and monitor your available benefits. This is particularly useful when scheduling treatments towards the end of the calendar year as most benefit limits are refreshed on January 1. It is also useful if you wish to keep track of your out of pocket medical expenses in order to qualify for the Medicare Safety Net.

Access the Wellplan Rewards Program for a wide variety of generous discounts

Access a wide variety of specially sourced discounted offers. You’ll find generous discounts on a range of health and lifestyle products and services, like gym memberships, fitness equipment and apparel, eyewear, healthy food and supplements, travel accessories, accommodation and entertainment for the whole family.

Update your membership and personal details

Change your contact details, add or remove a person from your membership and set up your communication preferences.

Make a payment at any time

Make a payment for your health cover premium and also keep track of your payments by viewing your payment history.