Welcome to simple and useful health insurance
Let’s face it; due to government regulation, medical terminology and legal stipulation, health insurance can be complicated.
With this in mind, we’re continuously striving to make your health cover simple to understand and as useful as possible.
In fact, we’re so determined to make your cover as straightforward as possible, so you can get the most from it, that simple and useful is now our motto.
Here’s just a few of the ways we’re striving to stay true to our simple and useful promise:
Award winning, locally based customer service team
When it comes to your health, there’s no room for uncertainty. Our locally based and extensively trained consultants are here to help guide you through the details of your health cover using language that’s jargon free and easy to understand.
We’re well connected
With most of our hospital covers, you’ll receive treatment as a private patient in one of over 500 private hospitals we have an agreement with. And when it comes to extras, you’ll find it’s easy to get the treatment you need when you want it, because we don’t lock you into a network of preferred providers.
Making an extras claim is easy and fast. We process all claims up to $300 instantly when you use our iPhone app, when you call, or when you go online. If you decide to send a claim’s receipt by mail, we’ll assess it within 24 hours (in most cases) then send you an SMS to let you know it’s been processed and approved.
Removing the pain from dental visits
A regular dental check-up gives your dentist the opportunity to detect any condition that needs attention, and stop it before it becomes a serious concern. As an Australian Unity member with extras cover, because 11 of the most commonly received treatments have no out-of-pocket cost* at one of our No Gap Dentists, preventive dental treatments can also save you a lot of money.
To find out more about our preventative dental treatments or to see an up to date list of our ever-expanding No Gap Dental Network, call 132939 or visit australianunity.com.au/nogap
If you have hospital cover, and it’s deemed medically appropriate that you can leave hospital early, you may be able to receive our Hospital Care at Home program. Hospital Care at Home can provide you with continued treatment and care in the comfort of your own home. This means you can leave hospital early or avoid a hospital stay altogether.
* To check your eligibility, please review your fact sheet or contact Australian Unity on 13 29 39.