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Phone

Adviser Services Line
1800 649 033
(Mon-Fri 8.30am - 8.00pm AEST)

Investor Services Line
1300 590 488
(Mon-Fri 8.30am - 8.00pm AEST)

Outside Australia
+61 3 8682 5000

Fax

Australia
03 8682 5057

International
+61 3 8682 5057

Mail

Australian Unity Investments
Australian Unity
114 Albert Road
South Melbourne VIC 3205

Media Contacts

Investments Media Office

Phone: +61 3 8682 4546

Email: InvestmentsMedia@australianunity.com.au

We take complaints seriously and aim to resolve them as quickly as possible. If you would like to make a complaint you can call us on 13 29 39, email us at investments@australianunity.com.au or write to us at the following address:

Manager - Client Services
Australian Unity Investments
114 Albert Road
South Melbourne VIC 3205

We will promptly acknowledge your complaint within 14 days, investigate it and decide in a timely manner what action needs to be taken. We will notify you of our decision within 45 days after receipt of the complaint, together with any remedies that are available, or other avenues of appeal against the decision. If you are then not satisfied with our handling of your complaint, you may contact:

Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
Phone: 1800 931 678 (free call)
Fax: (03) 9613 6399

Website: www.afca.org.au
Email: info@afca.org.au

This service operates as an independent organisation offering free and accessible dispute resolution services to financial services consumers across Australia.   

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