Whilst a number of Australian Unity offices are closed, and the majority of our staff are working from home, we are operating business as usual.

The implications of COVID-19 continue to frequently evolve, and we are taking daily action to monitor and address the situation, including being informed by the State and Australian Governments on public health advice, and the appropriate steps that need to be taken.

As per our last newsletter, we are encouraging you to take up our self-service options for basic account management, to ensure you don’t face long delays accessing the information you’re seeking.

You can register online to access your account information 24 hours a day. Find out how

Unprecedented circumstances where the office may close include;

-     A confirmed case of COVID-19 is found in the Australian Unity building and therefore we suspend operations for professional cleaning but expect to be operational within 48 hours of notification.

-    The Government announces a complete lockdown by which no staff will be on-site to collect or deliver mail for an indefinite period of time.

We suspect this type of disruption is unlikely as we believe our business is aligned to that of a bank in terms of being classified as providing essential services. Contingency measures have been developed should this situation eventuate however.

In the event that the office closes, we will update you directly via our website with what this means for you.

We want to reassure you that your investments will continue to be proactively managed by our team of dedicated professionals and we will continue to support you online and over the phone through this challenging period.

Yes, we will. Please be assured that we have robust systems in place to answer your enquiries remotely.

Our Investor Services team are on hand via phone or email.

PH: 13 29 39 (8.30am – 5.30pm Mon-Friday AEST)

E: investments@australianunity.com.au

Whilst there may be slight delays in phone or email enquiries due to the high level we are receiving, we will do our best to get back to you in a timely manner.

We have made considerable changes over the last few weeks to the ways in which we are operating during these unprecedented times, so we can continue to support your needs.

We are currently managing a much larger volume of requests than normal and are taking additional steps to keep your investments safe. We may need additional time to review and assess your request or contact you to verify your request. As such you may experience a delay. Your request is considered accepted on the day that it has been fully assessed and verified for processing. 

Please allow up to 5 business for us to action your request. 

We appreciate your patience and understanding at this time.