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  2. Your operational Q&A’s

Your operational Q&A’s

9 April 2020

During these difficult times, as the COVID-19 pandemic continues, the Australian Government has introduced unprecedented public health and economic measures.

But what does this mean for you and your access to Australian Unity services?

We’ve put together a list of the most frequently asked questions and our associated responses.

Send us an online enquiry and we'll respond
Speak with one of our financial advisers
Access your account online anytime, anywhere

Key messages

  • Operating hours - We are business as usual.
  • Remote operations -We are and will continue to proactively and efficiently manage your accounts and investments, regardless of where we work.   
  • Staying connected - Please check our website for regular updates. Register online to access your account information and statements anywhere, anytime.
  • Processing turnarounds - Please allow up to 5 business days for us to process your requests.