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How Melbourne Stage 4 restrictions will impact Australian Unity operations

06 August 2020

Impact of Melbourne Stage 4 restrictions

The Melbourne Stage 4 restrictions announced this week has seen the closing of the Australian Unity Melbourne Head Office from 11.59pm Wednesday 5th August.

While the vast majority of our workforce has been moved offsite, some exemptions apply, specifically essential mailroom personnel. This means all physical mail will continue to be received at our Head Office in Melbourne.

Processing requests

Applications for new investments, changes to existing investments, redemptions and withdrawal requests (requests) will still be received at our Head Office in Melbourne.

However, we do encourage where possible that requests be submitted electronically – either via the secure investor or adviser portals, or emailed to us directly. Refer below for further information on submitting electronically.

This is to try and make the receipt and processing of requests as seamless as possible given the remote work arrangements of our operational staff.

For requests submitted electronically prior to cut-off times, we will apply the unit price effective on the day we receive your completed request. If a request is received after the cut-off times, we will apply the unit price effective on the next business day. As our staff are working from home it is possible that interruptions to internet services or other localised disruptions mean we may not receive your electronic requests immediately. On that basis, we will be taken to have received your request when it actually appears in our portal or email systems and we are able to open it and read it.

If you must send us a request in the post, please be aware that Australia Post is experiencing significant delays and their delivery times are not guaranteed. This will affect the date we receive your request in the post and also the unit price we will apply to your request.

How do I submit my request?

We encourage you to use the following resources to submit your application (and appropriate direct debit details or written instructions as applicable):

Important information

Australian Unity accepts no responsibility for the accuracy of any of the opinions, advice, representations or information contained in the information provided on this site. The information on this site is general information only and is not based on the objectives, financial situation or needs of any particular investor. In deciding whether to acquire, hold or dispose of the product, investors should obtain the current Product Disclosure Statement (PDS) and consider whether the product is appropriate for them. A copy of the PDS is available at or by calling our Investor Services team on 13 29 39. Investment decisions should not be made upon the basis of its past performance or distribution rate or any rating by a rating agency, since each of these can vary. In addition, ratings need to be understood in the context of the full report issued by the rating agency itself.

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