Our dedicated team of healthcare professionals support everyday Australians to live and age well at home. Whether you need a little bit of assistance or have complex care needs our team of healthcare experts are committed to helping you enjoy wellbeing and independence in the comfort of your home.
Your healthcare needs are our number one priority, and we will partner with you to get the most out of your Home Care Package funding. Our Care Management team will discuss your goals and preferences and tailor a healthcare plan to suit you.
Our current fees and pricing are outlined below or for a more detailed chat about your care needs email or call our specialist team.
When it comes to Home Care Package fees, we like to keep things straightforward and clear.
With Australian Unity, you can expect:
You'll find a detailed breakdown of our fees below.
A great service starts with the set-up and coordination of the services in your plan, which is why care planning is a core part of our service.
Our experienced team will make the process of choosing and coordinating your services simple and hassle-free. We'll take time to deeply understand your healthcare requirements, needs and goals so that we can provide you with a tailored bundle of services.
We'll then schedule your services at a time that's convenient, and match you with a small support team. Our friendly team members will check-in with you to ensure that your services are meeting your needs and goals, and manage any small or big changes as and when you need them.
Our care management fees are calculated daily and charged as a monthly fee which will be detailed on your monthly statement. Please note that we believe care planning and management are critical to delivering a high-quality service, so we don't offer self-management.
| Packages | Care Management Fee |
|---|---|
| Home Care Package Level 1 | $69.30 per fortnight |
| Home Care Package Level 2 | $121.52 per fortnight |
| Home Care Package Level 3 | $252.84 per fortnight |
| Home Care Package Level 4 | $408.52 per fortnight |
This fee covers the cost of administration and organisational activities involved in managing your Home Care Package, including preparing your Home Care Package statements, claiming and reporting through government systems, and compliance and quality checks. This is calculated daily and charged as a monthly fee which will be detailed on your Home Care Package monthly statement. Apart from in the first month after your Home Care Package start date, you will not be charged this fee in a month where you do not receive any services (other than care management).
| Packages | Package Management Fee |
|---|---|
| Home Care Package Level 1 | $57.40 per fortnight |
| Home Care Package Level 2 | $100.80 per fortnight |
| Home Care Package Level 3 | $219.24 per fortnight |
| Home Care Package Level 4 | $333.20 per fortnight |
Our goal is to help you to get the most out of your Home Care Package funding. That is why we don’t charge the following as separate costs:
Dignified support with the most important daily tasks.
We charge different rates based on the complexity of the task and knowledge and training required to complete it. Basic level personal care has the minimum rate, including simple services like assisting you with showering, dressing or toileting.
Basic Short Services is the rate for up to 30 minutes of basic level personal care.
Advanced level personal care activity is charged at a higher rate, where your needs require task-or condition-specific training such as hygienic clean, medication via a PEG feed or bowel routine.
| Personal care | |||
|---|---|---|---|
| Day | Basic† | Basic Short Services% | Advanced† |
| Weekday 6am-8pm | $77 | $57.75 | $96.10 |
| Weekday 8pm-6am | $96.25 | $72.20 | $120 |
| Saturday | $115.50 | $86.60 | $144 |
| Sunday | $154 | $115.50 | $192 |
| Public Holiday | $192.50 | $144.40 | $240 |
| Overnight and 24 Hour Support | ||
|---|---|---|
| 24 Hour* | Overnight^ | |
| Weekday | $990 | $500 |
| Saturday/Sunday | $1,400 | $570 |
| Public Holiday | $2,100 | $775 |
Enjoy a well-deserved break while we take care of your household tasks.
Cleaning and household tasks (Domestic Assistance) covering daily household chores such as meal preparation, wiping kitchen benches, washing dishes and making beds as well as unescorted shopping.
Short Services is the rate for up to 30 minutes of basic cleaning and household tasks.
| Day | Cleaning and household tasks - Domestic Assistance† | Cleaning and household tasks - Short Services% |
|---|---|---|
| Weekday 6am-8pm | $75 | $57.75 |
| Weekday 8pm-6am | $93.75 | $72.20 |
| Saturday | $112.50 | $86.60 |
| Sunday | $150 | $115.50 |
| Public Holiday | $187.50 | $144.40 |
Allied Health Services
Flexible allied healthcare services, such as physiotherapy, occupational therapy and podiatry delivered at home so you can stay fit and healthy.
Through these services, some consumables and/or specialist equipment that are provided will be charged to the customer package at cost.
| Service | Metro# | Regional# |
|---|---|---|
| Physiotherapy | $160 | $180 |
| Exercise Physiology | $160 | $180 |
| Podiatry | $140 | $170 |
| Dietetics | $160 | $180 |
| Occupational Therapy - living safely at home | $160 | $180 |
MindStep
MindStep® is an evidence based low-intensity guided self-help service for people with symptoms of either or both mild-to-moderate anxiety and depression, and is designed to run alongside any existing psychological care.
Healing Minds
Healing Minds is a social and emotional wellbeing coaching service, for Indigenous people, by Indigenous people. It includes elements of low intensity cognitive behavioural therapy, service navigation and strengths based counselling
| MindStep & Healing Minds |
|---|
| Price on application so we can consider your individual circumstances. |
Telehealth
Telehealth is an online video or telephone consultation with allied health clinicians. It’s similar to a face-to-face consultation, just delivered remotely for customers in rural towns and remote communities.
| Telehealthβ |
|---|
| $140 |
Holistic Assessment with Clinical Partnership
Your care plan is a holistic assessment. Through this holistic assessment service, we offer a general allied health review to provide recommendations and guidance to current and future clinical care needs.
| Clinical/Holistic Assessment† | |
|---|---|
| Clinical Assessment - Nursing | Clinical Assessment – Allied Health |
| $130 | $160 |
Our nurses are available day and night to support your health at home.
There are different rates dependent on the complexity of the care needed.
An Enrolled Nurse is charged at the minimum rate, providing basic nursing care such as basic wound dressings and blood glucose monitoring.
A Registered Nurse will provide more holistic health assessments and clinical advice, more complex wound care, continence assessments and administration of medications including injections.
Specialised Nursing is charged at the maximum rate, and includes complex wound care such as VAC dressing, palliative care and hospital care in the home.
Prices for nursing care include a basic dressing kit and diagnostic equipment. All other consumables and/or specialist nursing equipment that are provided will be charged to the client at cost.
| Day | Enrolled Nurse# | Registered Nurse# | Specialised Nursing# |
|---|---|---|---|
| Weekday 6am-6pm | $120 | $130 | $140 |
| Weekday 6pm-6am | $150 | $160.50 | $175 |
| Saturday | $180 | $195 | $210 |
| Sunday | $240 | $260 | $280 |
| Public Holiday | $300 | $325 | $350 |
Home and garden maintenance services to keep your home a safe place for you to live. This includes gardening, home modifications and handyman services.
| Day | Light Gardening | |
|---|---|---|
| Weekday 6am-8pm | $88 | |
| Weekday 8pm-6am | NA | |
| Saturday | NA | |
| Sunday | NA | |
| Public Holiday | NA | |
|
This is an indicative common price only. This will vary based on your individual circumstances. Please contact us for more information. |
||
| Home modification & maintenance | Spring cleaning | Handyman services |
|---|---|---|
|
Price on application so that we can consider your individual circumstances. |
||
Our social support service provides flexible support for you in your community so that you can enjoy activities and time with friends and family. We also offer in-home respite so that you and your regular carer can enjoy a well-deserved break.
Short Services is the rate for up to 30 minutes of this Social Support service.
| One-on-one social support & In-home respite† | One-on-one social support and in-home respite (Short Services)% | Group social support | |
|---|---|---|---|
| Weekday 6am-8pm | $77 | $57.75 | Prices on application (POA) |
| Weekday 8pm-6am | $96.25 | $72.20 | |
| Saturday | $115.50 | $86.60 | |
| Sunday | $154 | $115.50 | |
| Public Holiday | $192.50 | $144.40 |
| Service | Units | Charges |
|---|---|---|
| In-service travel (e.g. taking you to an appointment) | Per km | $1.25± |
| Staff travel cost to visit you | Per km | $1.25± |
* Includes 8 hours active service. Further conditions apply, please contact your local branch to discuss.
^ 10 hour shifts including 2 hours active service. Further conditions apply, please contact your local branch to discuss.
† Minimum service charge: A minimum charge equivalent to one hour of service applies to all services. Service duration will not exceed 8 hours. Charges are per hour and not pro-rata, unless otherwise agreed.
% Short services: Price for services up to 30 minutes.
# Service Duration: One hour of service is broken into: 30 minutes client facing time, 15 minutes administration time and 15 minutes indirect service time. Indirect services: Health services delivered for you without you present. This may include attending case conferences, monitoring and reviewing plans, making referrals or liaising with equipment suppliers.
β Eligibility for the service is based on your location under the Modified Monash 2019 Category and includes: Medium rural towns; Small rural towns; Remote communities; and Very remote areas.
± In Service Travel per KM capped at $400 per month.
≠ Staff Travel costs to visit you per KM capped at $400 per month.
Price on application (POA): Quoted based on your individual requirements.
Cancellations: Notice must be received at least 48 hours before the scheduled service or a cancellation fee equivalent to one hour of service may apply, unless otherwise agreed.
Tax: GST will be added to the price where applicable. Fees are for services provided by Australian Unity staff and are applicable to Home Care Package clients.
Fee schedule is valid from 1 September 2024 but may be subject to change at any time as published.