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How do I apply for the Commonwealth Home Support Programme (CHSP)?

1Contact Australian Unity

The first step is to contact us and tell us a bit about yourself. We will ask you about your health, what you are looking for and what you feel you need to live your best life. All of this will give us a good idea of how we can support you and which of our services will best suit you.

We understand that this can be a difficult time and our friendly and experienced team will support you and guide you through each step of the process and we will be available to answer any questions you have.

Once you have spoken with us, you will be ready to complete your assessment with My Aged Care.

2Receive a free assessment through My Aged Care

This is conducted through My Aged Care and used to establish what support you might need to remain living independently in your own home. Together, you and your assessor will evaluate your eligibility, look at the range of services which could assist you and how much they will cost.

My Aged Care will contact you with the outcome of your assessment. If approved for the CHSP, your next step is to contact us so we can arrange a quote for your services.

3Accept your quote from Australian Unity 

Once you have selected us as your provider, we will work with you to establish how often you require the services and how much you will be required to pay.

The cost of your services will be split into two parts

  • The CHSP subsidy

    This is the amount the government pays to subsidise your services. These funds are sent directly to us.

  • Potential additional fee

    You may be required to pay an additional fee and this will be determined by your income test as part of your assessment.

Once you are happy with your quote, it is time to accept the agreement. 

To find out more about what happens at an assessment and how to prepare, simply speak to our friendly customer care team on 1300 160 170. 

4Create a personalised care plan

We will work with you to create your personalised care plan that’s tailored to your needs and goals, to ensure you receive the services that are important to you. Your personalised care plan is designed to assist you as your needs evolve and can be added to or cancelled at any point.

Once your care plan has been set, you can start using and benefiting from your CHSP services. 

Home Care Services available in your area: 

Enter your suburb or postcode to find which Home Care services are available in your area. To find out more about the availability of specific services, please phone 1300 160 170. 

Visit a Home Care Service hub

Our local friendly staff can talk to you about all the Australian Unity services that can assist you to maintain your independence and help you achieve your goals. We can also help you understand the support options that may be available to you through government funding.
Visit our Home Care Service Hubs

Phone 1300 160 170

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Common questions

Receive answers to frequently asked questions.