Awards and accreditations

Retirement Living Code of Conduct

Australian Unity is a proud signatory to the Retirement Living Code of Conduct, and we will do all that we can to comply with the Code’s commitments, values and principles.

What is the Retirement Living Code of Conduct?

The code aims to improve standards across the industry and promotes and protects the interests of current and future residents.

The Code has been developed by retirement living operators, working with residents, and endorsed by the Property Council of Australia and Leading Age Services Australia (LASA).

The Code covers all aspects of a residents’ experience in a retirement village: from signing the contract and moving into a retirement village, the on-site living experience, to leaving a village and re-selling the unit or apartment.

As a signatory we are committed to setting and maintaining high standards and attaining high resident satisfaction in our retirement villages.

To see the full code of conduct, please click here.

Owl Ratings

Australian Unity was an early adopter of the Owl Ratings – an award system operated by the National Roads and Motorists' Association (NRMA) in partnership with the Council on the Ageing Australia (COTA) and global research company, Gallup. Owl Ratings enable the retirement community residents to rate their community on a number of aspects, ranging from the quality of living space to the friendliness and efficiency of staff. Retirement communities achieving an official Owl Rating are more likely to be industry leaders.

View our retirement communities