How To Claim

For hospital, medical and extras claims you can fill in a claim form and return it to Australian Unity with all relevant information.

If using the claim form, please make sure that:

  • You date and sign the claim form
  • Original copies of accounts or receipts are attached to the claim form
  • You keep copies for your records

Claim forms are forwarded to you together with your membership card or you can download a claim form below.

Overseas Visitors Claim Form

Claiming by mail

Claims for hospital, medical and extras health services with receipts should be forwarded to:

Australian Unity
Claims Department
Reply paid 9945
Melbourne VIC 8060


If you have purchased Extras cover you can also use our Teleclaims service to make a claim.

Please call us on:
Australia wide - 13 29 39 (local call)

From Overseas - Call +61 3 8682 7000