What is the most convenient way for you to make your claim? Take your pick, simply by clicking on the links below to find out more.
Most of the following health care providers offer the HICAPS or ibahealth Point electronic claims facility. Which means, where the facility is available you can swipe your Australian Unity membership card to claim your benefits on the spot.
As an Australian Unity member you can make extras or dental claims, through our Online Services. There is a limit of $300 for online claims, this limit can only be reset when any outstanding receipts are returned to Australia Unity for previous Online claims you have made. Once your receipts are received, this amount will be reset.
Be sure to have your itemised account with you to provide us with your claim details.
Make an extras or dental claim in Online Services today. Click here to register, or you can log in to Online Services at the top right of this page.
The iPhone claiming app provides you with the flexibility to claim whenever you like. To start using the new claiming app make sure you are registered for Online Services then simply follow the three easy steps below.
Download from the 'iTunes App store'. Install the claiming app and you're almost ready to go.
Login using your Online Services login details.
To 'Make a Claim', submit your claim(s) details into the claiming app and benefits of up to $300 in total can be claimed straight away. You can choose to attach a photo of your receipt(s) which allows you to claim again instantly or we'll request receipts from you later and once they're processed you can start claiming again.
Simply take a photo of your receipt(s) and attach through the 'Quick Claim' option, where your claim(s) will be processed in 24 hours.
Phone through your claim, just have your membership number and receipts ready when you call . We aim to process your claims on the spot however a maximum limit of $300 applies. This limit can only be reset when any outstanding receipts are returned to Australian Unity for previous phone claims you have made. Once your receipts are received, this amount will be reset.
To lodge your claim by phone, call TeleClaims on 1800 807 144 between 9:00am and 5:00pm EST, Monday to Friday.
You can also fax your claim form and the relevant accounts and receipts to us on 1800 852 030 (this is a free fax number).
Download a claim form, when completed, post it with all relevant accounts and receipts, to us at:
Australian Unity Claims Department Reply Paid 9945 Melbourne VIC 8060
Please make sure that you:
With Direct Credit your benefits are paid into your nominated bank, building society or credit union account. Please note that we cannot make direct payments into your credit card account. This service lets us pay your claim benefits quickly and securely, so you can have the money you've outlaid back sooner.
Set up Direct Credit today in Online Services today. Click here to register, or you can log in to Online Services at the top right of this page.
As an Australian Unity member you can access your claim history and view your limit availability though our Online Services. Once logged in you'll find these options and more under the 'Claims' menu.
We'll also send you a monthly claims benefits statement detailing any amounts we've paid under your membership. If you make more than one claim in a month, they'll all be detailed on the one statement. If you don't make any claims, you won't receive a statement for that month.
View your claim history in Online Services today. Click here to register, or you can log in to Online Services at the top right of this page.
For hospital, medical and extras claims you can fill in a claim form and return it to Australian Unity with all relevant information.
If using the claim form, please make sure that:
Claim forms are forwarded to you together with your membership card or you can download a claim form here.
Download a claim form.
Claims for hospital, medical and extras health services with receipts should be forwarded to:
If you have purchased Extras cover you can also use our Teleclaims service to make a claim.
If you'd like to share this information with a friend, just fill in the details below and we will send them a link. Note that the information you enter will be used only to send your email and will not be kept by Australian Unity.
Fields marked with an * are mandatory.
Typing the characters from the image shown here helps to ensure that a person is using the page rather than an automated program. This is important because automated programs can be set up to use this email page illegally to send large numbers of emails.
We invite you to complete a survey to help us further improve the site.
