Award Winning


Australian Unity voted best health insurer for 2011

Every year the Australian Financial Review’s Smart Investor Magazine surveys its readers to find Australia’s best service providers across eleven categories. Australian Unity was voted best health insurer for 2011.

We were rated on aspects such as value for money, the quality of customer service, the levels of fees and charges and the features offered by the products.


Top awards for customer service

For the second year running, Australian Unity has won the overall Outstanding Business Service Award at the International Customer Service Professionals (ICSP) Awards. Australian Unity has also received the International Platinum Award for the third year running.

The ICSP Awards are the premier awards for the customer service industry in Australia and New Zealand. The awards recognise the best practices of some of Australia’s and New Zealand’s most innovative customer service businesses.

The awards process measures people and culture, IT support services, human resources, marketing & innovation, customer engagement and measuring & benchmarking service standards in the industry.

Australian Unity is also the proud recipient of the 2009 Cannex Canstar award for Innovation Excellence.