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Who is my planner? |
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Who will be responsible for advice given? |
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What advisory services are available? |
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How will I pay for the service provided? |
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Who is my planner? |
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Your planner is:
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Who will be responsible for advice given? |
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As a representative of Australian Unity Financial Planning (AFS Licence No. 234459) your planner acts on our behalf. We are therefore responsible for any financial services the planner provides.
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What advisory services are available? |
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AUFP offer the following services:
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Cash flow management and budgeting advice
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Investment planning advice
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Tax effective investment planning
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Savings and wealth creation strategies
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Retirement planning advice
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Risk management and insurance advice
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Estate planning advice
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Information on Centrelink benefits.
AUFP planners only recommend an investment to you after considering its suitability for your individual investment objectives, financial situation and needs.
For more information, please refer to Our Services page.
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How will I pay for the services provided? |
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For more information, please refer to the Financial Services Guide
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2. When you get our advice
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Do I get detailed information about commissions and benefits my planner gets?
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Will you give me advice suitable to my investment needs and financial circumstances?
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What should I know about investment risks or investment strategies you recommend to me?
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What information do you maintain in my file and can I examine my file?
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Can I instruct you on how I wish to buy and sell my investment? |
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Q. Do I get detailed information about commissions and benefits my planner gets?
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Yes. You have the right to know about details of commissions and other benefits your planner receives for recommending investments. We will provide this information to you when we make specific recommendations.
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Q. Will you give me advice suitable to my investment needs and financial circumstances? |
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Yes. But to do so we need to find out your individual investment objectives, financial situation and needs before recommending any investment to you. You have the right not to divulge this information to us if you do not wish to do so. In this situation, we are required to warn you about the possible consequences of us not having your full personal information. You should read the warnings carefully.
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Q. What should I know about investment risks or investment strategies you recommend to me? |
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We will explain to you any significant risks of investments and strategies that we recommend. If we do not do so, you should ask us to explain those risks to you.
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Q. What information do you maintain in my file and can I examine my file? |
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We maintain a record of your personal profile which includes details of your investment objectives, financial situation and needs. We also maintain records of any recommendations made to you. If you wish to examine your file, you should ask us, and we will make arrangements for you to do so.
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Q. Can I instruct you on how I wish to buy and sell my investment? |
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Yes. You may specify how you would like to give us instructions. For example by email, facsimile or by letter.
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3. If you have a complaint
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Q. Who can I complain to if I have a complaint about the advisory service? |
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If you have any complaint about the service provided to you, you should take the following steps:
- Contact your planner and tell your planner about your complaint.
- If your complaint is not satisfactorily resolved within seven business days, please lodge your complaint in writing addressed to:
The Complaints Manager
AUFP
8th Floor
114 Albert Road
South Melbourne VIC 3205
We will endeavour to resolve your complaint quickly and fairly.
- If the complaint cannot be resolved to your satisfaction, you have the rights to refer the matter to the relevant complaints body. They can be contacted as follows:
All financial products (excluding General Insurance)
Financial Industry Complaints Service
PO Box 579
Collins Street West
Melbourne, Victoria 8007
Telephone: 1300 780 808
General Insurance Only
Insurance Ombudsman Service Ltd.
PO Box 561
Collins Street West
Melbourne, Victoria 8007
Telephone: 1300 780 808
- The Australian Securities & Investments Commission (ASIC) also has a freecall Infoline on 1300 300 630.
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4. Privacy
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Q. How does Australian Unity Financial Planning protect my privacy? |
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Your privacy is important to AUFP and your financial planner. Our policy is to abide by the Australian Unity Privacy Policy that incorporates the National Privacy Principles contained in the Commonwealth Privacy Act. This policy requires that your financial planner respects the confidentiality of information and privacy of individuals.
You can access information held by us by calling 13 29 39 8:30am-8:30pm Australian EST Monday-Saturday Australia Wide, and a copy of Australian Unity's Privacy Policy Statement setting out our policy on management of personal information is available on request. |
